ServiceNow Platform Health Check & Architecture Assessments

What We Assess

 

• CMDB / CSDM Integrity - data quality, class alignment, ownership, and service dependency accuracy

• Discovery & Service Mapping - coverage, pattern hygiene, mapping validity, MID configuration

• ITSM / ITOM implementation - process alignment, incident/problem/change behavior, event correlation, noise reduction

• Integration architecture - IntegrationHub patterns, API design, identity/SSO flows, retry logic, data resilience

• Risk, compliance & SecOps posture - IRM/TPRM workflow health, control coverage, SecOps intake and routing

• Customization & technical debt - scripting footprint, custom apps, update set hygiene, upgrade blockers

Deliverables

​Tailored report includes:

• Architectural gap analysis

• Quantified risks and failure points

• Technical-debt inventory and severity scoring

• High-impact remediation items

• A phased improvement plan with recommended sequencing​

 

When to Call

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Engage this assessment for upgrades, modernization initiatives, vendor SOW negotiations, audits, or anytime leadership requires an accurate, unbiased understanding of platform stability.​​