Independent ServiceNow Architecture & Consulting 

revo.tech provides organizations with a disciplined evaluation of their ServiceNow platform’s structure, integrity, and alignment to business outcomes. This offering is focused on architectural clarity, risk exposure identification, and strategic direction - not feature delivery or implementation execution. It is intended for organizations seeking confidence that their ServiceNow platform is built for reliability, scalability, and long-term governance.

This consultation is grounded in enterprise architecture principles, observed delivery patterns, and real-world operational requirements. Meant for organizations that want to understand, validate, and optimize the architecture underlying their ServiceNow investment; whether they are planning expansion, rationalization, modernization, or simply seeking assurance that the platform will support future needs without technical debt or development risk.​

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What We Evaluate

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We analyze your environment against architecture principles and operational reality across multiple dimensions:

Data Architecture & Models
Review of CMDB/CSDM implementation, class alignment, relationship integrity, and authoritative sources to ensure accurate data foundations.

Process to Platform Fit
Assessment of how key ITSM processes (Incident, Problem, Change, Request, Knowledge) have been translated into configuration, ensuring executable processes are mapped to correct platform constructs.

Integration & Dependency Maps
Evaluation of platform integrations (API design, identity/SSO pathways, external data sources, event ingestion) for stability, error handling, and resilience.

Governance, Controls & Ownership
Review of governance patterns including lifecycle controls, update set governance, scoped application baselines, and roles/ownership to enforce quality and reduce drift.​